Refund and Returns Policy

Effective Date: October 6, 2026

At Social Boostly, we aim to provide a straightforward and transparent experience for customers purchasing our social media and website traffic services.

Because our services are digital and may begin processing shortly after an order is placed, refunds and cancellations are subject to the conditions described in this Refund Policy.

Please read this policy carefully before placing an order.

By placing an order through Social Boostly, you acknowledge that you have read and understood this Refund Policy.

1. Scope of This Refund Policy

This Refund Policy applies to digital services purchased through socialboostly.pro, including available services for platforms such as:

• Instagram
• Facebook
• TikTok
• YouTube
• Twitter / X
• LinkedIn
• Telegram
• Spotify
• Twitch
• Website traffic

The exact refund, cancellation and refill conditions may vary depending on the service selected.

Where a specific service page contains additional refund, refill or delivery conditions, those conditions may also apply to the order.

2. Nature of Our Services

Social Boostly provides digital social media promotion and website traffic services.

Unlike physical products, these services do not involve shipping or a physical item that can be returned.

Depending on the service, processing may begin automatically or shortly after payment and order confirmation.

Once processing or delivery has started, cancellation may no longer be possible.

For this reason, customers should carefully review the service description, quantity, target URL and other order information before completing a purchase.

3. When a Refund May Be Available

A refund, partial refund or account credit may be considered in situations such as:

• An order cannot be delivered because of a technical issue on our side.
• A service becomes unavailable before delivery can begin.
• An order fails and cannot be completed.
• An order is partially delivered and the remaining portion cannot be completed.
• A duplicate payment or duplicate charge occurs because of a technical issue.
• We determine that an eligible order requires another appropriate resolution.

Refund eligibility is reviewed based on the individual order, service conditions, payment record and delivery status.

A refund is not automatically guaranteed simply because a customer submits a request.

4. Failed Orders

If an order fails and the requested service cannot be delivered, Social Boostly may provide an eligible refund or account credit for the undelivered amount.

Where only part of an order was successfully delivered, the eligible resolution may apply only to the remaining undelivered portion.

For example, if a customer orders a quantity of 10,000 and 7,000 are delivered while the remaining 3,000 cannot be completed, any eligible adjustment would generally relate to the undelivered portion rather than the entire order.

5. Partial Delivery

Some orders may be partially completed.

Partial delivery can occur because of:

• Service-provider limitations
• Platform changes
• Technical problems
• Service availability
• Third-party processing issues
• Other circumstances affecting fulfillment

A partially delivered order does not automatically qualify for a full refund.

Where appropriate, Social Boostly may complete the remaining delivery, provide an eligible refill, issue a proportional account credit or provide another appropriate resolution.

The resolution will depend on the service and the actual amount delivered.

6. Completed Orders

Once an order has been fully completed, it is generally considered final and is not eligible for a refund simply because the customer changes their mind.

Refunds are generally not provided because:

• You no longer need the service.
• You changed your marketing strategy.
• You found another provider.
• You expected different results.
• You are dissatisfied with the overall performance of your social media account.
• You expected the service to generate sales, leads or revenue.

Social media performance depends on many factors outside the control of Social Boostly.

7. Incorrect URLs or Order Information

Customers are responsible for providing accurate information when placing an order.

This may include:

• Correct social media profile URL
• Correct post URL
• Correct video URL
• Correct channel URL
• Correct playlist URL
• Correct website URL
• Correct service selection
• Correct quantity

Refunds may not be available if an order cannot be completed because the customer provided incorrect, incomplete or unsupported information.

Always double-check your order details before submitting an order.

If you discover a mistake immediately after placing an order, contact support as soon as possible.

If processing has not started, we may be able to correct or cancel the order depending on the service.

8. Private Accounts and Restricted Content

Some services require a profile, page, post, video, channel or other destination to remain publicly accessible.

If you make a target account private, restrict access to the content, delete the target content or otherwise prevent the service from being delivered after placing an order, the order may become ineligible for a refund.

Before ordering, make sure that your target meets the requirements displayed on the relevant service page.

9. Deleted or Changed Content

Customers should not delete, move, rename or substantially change the target content while an order is processing unless the service specifically permits it.

Examples include:

• Deleting a post
• Deleting a video
• Changing a username
• Removing a profile
• Changing a target URL
• Making an account private
• Removing a playlist
• Changing access to the target content

If these changes prevent fulfillment, Social Boostly may be unable to complete or redirect the order.

10. Duplicate Orders

Customers should avoid placing multiple orders for the same profile, post, video, channel or URL while an earlier order is still processing.

Duplicate orders can overlap and may affect delivery or tracking.

A duplicate order is not automatically eligible for cancellation or refund once processing has started.

If you accidentally place a duplicate order, contact support immediately with the relevant order numbers.

We will review the situation based on the status of each order.

11. Service Drops

Social media metrics can change after an order has been delivered.

For example, followers, likes, views or other metrics may decrease because of:

• Platform moderation
• Account changes
• Platform audits
• Content changes
• User activity
• Algorithm changes
• Removal of accounts or activity by a third-party platform

A reduction in a social media metric after successful delivery does not automatically qualify for a refund.

Some services may include a refill or replacement period.

If a service includes a refill guarantee, the applicable conditions and duration will be stated on the service page.

12. Refills and Replacements

A refill is different from a refund.

A refund returns an eligible amount associated with an order.

A refill attempts to restore eligible delivered activity under the conditions of a particular service.

Only services that specifically include a refill or replacement condition are eligible for that benefit.

The following may apply:

• The service must include a refill guarantee.
• The refill period must still be active.
• The original order must meet the service requirements.
• The target must remain accessible.
• The original URL must remain valid.
• The drop must fall within the conditions specified by the service.

A refill guarantee does not mean that a social media metric will remain permanently unchanged.

13. Change of Mind

Because Social Boostly services are digital and processing may begin shortly after purchase, a change of mind does not automatically create a right to a refund.

Examples include:

• You no longer want the service.
• You decide to use a different provider.
• You no longer want to promote the selected content.
• You decide to change your social media strategy.
• You expected a different outcome.
• You no longer need the purchased quantity.

If your order has not started processing, contact support as soon as possible. We will determine whether cancellation is possible under the relevant service conditions.

14. Order Cancellation

Cancellation may be possible when:

1. The order has not started processing.
2. The selected service permits cancellation.
3. The request is submitted before fulfillment begins.

Once processing or delivery has started, cancellation may no longer be possible.

If an order is successfully cancelled, any eligible amount will be handled according to the applicable refund or account-credit process.

15. Payment Errors and Duplicate Charges

If you believe you were charged more than once because of a technical or payment-processing error, contact Social Boostly support.

Please provide:

• Order number
• Transaction reference, if available
• Date of payment
• Amount charged
• Relevant payment information that helps us identify the transaction

Do not send your complete card number, CVV, password, PIN or other sensitive payment credentials through customer support.

We will investigate verified duplicate or incorrect charges and provide an appropriate correction where applicable.

16. Account Balance and Credits

Where Social Boostly provides a refund or adjustment as account credit, the credit may be added to the customer’s Social Boostly account balance.

Account credits may be used toward eligible future purchases on the platform.

The availability of an account-credit option depends on the circumstances of the order and applicable payment conditions.

17. Refunds to the Original Payment Method

Where a refund to the original payment method is approved and technically available, processing time may depend on the payment provider, bank or payment processor.

Social Boostly cannot control the exact processing time of an external financial institution.

Customers may see different processing times depending on:

• Payment method
• Payment provid